Just fielded a call from my Dad…his Macbook had locked up. Well, since it had probably been months since it was last rebooted, that’s OK. However, it seemed like a good opportunity to make sure that all his software updates had been processed. I started a screen-sharing session thru iChat, and patched MS Office. Waiting now for the 10.5.6 update to download; we’ll restart the screen sharing and I’ll show him where the “restart” button is, and we’ll be up to date. Sure does make support easier than it would be otherwise!